Is my order insured?
Yes, all orders shipped are fully insured against loss or damage.
What are your shipping charges?
The shipping charges are based upon the weight of the items you order. This is all calculated automatically for you in our shopping cart. We use two different couriers, DHL Worldwide Express and regular post. We choose the most economical method depending on what you order. You can see the shipping cost in the shopping cart under the items that you have ordered. Simply enter in your shipping address and the amount is calculated and displayed. The shipping amount will change depending on what products you have in the shopping cart.
Here is a guide to shipping prices:
|CD or DVD
||From $4.95 AUD
||From $9.95 AUD|
||From $19.95 AUD
||From $19.95 AUD|
||From $29.95 AUD
||From $49.95 AUD|
||From $29.95 AUD
||From $99 AUD|
The most accurate way to see what your order will cost is to place all items you wish to order in the shopping cart, enter the shipping address in the fields displayed and the exact amount will be shown.
Are there any extra costs?
Countries sometimes apply import tax on goods imported. Through our experience and knowledge of shipping didgeridoos and accessories worldwide, we take every step possible to prevent this happening or minimize the taxes if they are charged. If customs apply taxes to the imported products, these taxes are payable by the receiver.
How long will it take to arrive?
- We send our orders using two carriers:
1. Didgeridoos & Larger orders – DHL are the most efficient and cost effective carrier. Over the years, DHL has sent hundreds of orders around the world for us. Delivery time is approximately 3 – 5 working days.
2. Smaller, lighter items are sent through regular post. Delivery time is approximately 5 – 15 working days.
How long after I place my order will it be shipped?
We endeavor to have your order dispatched the next working day. Our speedy team will have it packed, wrapped and ready to go as fast as we can. We will notify you by email once your order has been dispatched.
Can I track my order?
All packages sent through DHL are traceable on the DHL website, from the moment they are logged in the DHL computer at pickup, to the moment your order arrives to your door. We email you your tracking number once dispatched. Tracking is not available on smaller items such as CD's and accessories.
Can you ship my order to a post box?
For smaller orders like cd’s and didgeridoo bags we can send to a post box. For larger orders like didgeridoos and didgeridoo stands, we use DHL International Express who require a signature on delivery and will only deliver to a residential or business address.
Do you ship to my country?
Yes we do, we ship to EVERY country in the world...including yours! Every day we are sending didgeridoos, stands, bags, cds, aboriginal art and all sorts of other products around the world. After years of doing so we know how to wrap and pack your order so it gets to you safely.