Help / FAQ


Find quick answers to your questions below...
Order Status
• Has my order shipped?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Are there any extra costs?
• Can I track my order?
• Can you ship my order to a post box?
• How long after I place my order will it be shipped?
• How long will it take to arrive?
• Is my order insured?
• What are your shipping charges?
• Do you ship to my country?
Guarantees
• Privacy Policy
• Security
Shopping FAQ's
• Do you accept phone orders?
• Do you offer a payment plan or layby option?
• What currency is your website in?
• What is your returns policy?
• Do I have to pay GST/Sales Tax?
• Are your online payments secure?
• I need a copy of my receipt/invoice.
• What happens after I place my order?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Contact Us
• Customer Service
• Contact Details